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Welcome to LNER Assistant
Live train journey updates straight to your phone when you book direct with LNER. Choose how you receive them via the LNER App, WhatsApp, or SMS.
The benefits of LNER Assistant
Do you want to know which platform your train departs from? If there are delays due to weather conditions? A reminder of your seat reservation before you depart? This is where LNER Assistant can help. Get from A to B stress-free with live journey updates every step of the way.
Disruption alerts
Platform notifications
Seat reservation reminders
Disruption alerts
Platform notifications
Seat reservation reminders
To take advantage of LNER Assistant simply:
1. Book direct on the LNER website or on the LNER App and choose your channel preference on the confirmation page
2. If you've already booked, choose one of the following ways to receive your updates
You will only be messaged with information about your journey, including changes to your upcoming train, to help you with your journey in real-time.
Download the LNER App
A better journey starts with the LNER app. Less searching. Less uncertainty. More time to enjoy the journey.
From booking your tickets to arriving at your destination, the LNER app makes every journey that little bit easier.
With the LNER app, you can get important journey updates sent straight to your phone, check live train times, buy and manage your tickets and reserve your seats all in one place.
And when plans change? Journey alerts help keep you informed about delays, disruption and platform changes, so you know what's happening.
One app. Everything you need for your journey.
Download the LNER app, enable push notifications and choose app notifications as your preferred journey alert method.
Other ways to receive journey alerts
The LNER app provides the most complete journey alert service, but if you're unable to use the app, you can still receive journey updates through WhatsApp or SMS.
The level of service available through WhatsApp and SMS is being reduced, so some journey updates may no longer be provided through these channels.
WhatsApp
Sign in or create an accountReceive journey updates through WhatsApp by adding your mobile number to your LNER account and selecting WhatsApp as your preferred journey alert method.
Make sure the mobile number on your account belongs to you and is linked to your booking.
Text message
Sign in or create an accountYou can also receive journey updates by text message (SMS) using the mobile number linked to your LNER account. SMS provides a more limited journey alert service. You can manage your alert preferences at any time.
Make sure the mobile number on your account belongs to you and is linked to your booking.
WhatsApp
Sign in or create an accountReceive journey updates through WhatsApp by adding your mobile number to your LNER account and selecting WhatsApp as your preferred journey alert method.
Make sure the mobile number on your account belongs to you and is linked to your booking.
Text message
Sign in or create an accountYou can also receive journey updates by text message (SMS) using the mobile number linked to your LNER account. SMS provides a more limited journey alert service. You can manage your alert preferences at any time.
Make sure the mobile number on your account belongs to you and is linked to your booking.
Good to know
Even if you’re making a booking on behalf of friends or family, please only use your own mobile number for alerts. We will continue to use the mobile number you give us for future journey updates. Need to update your mobile number? Do it here
To receive updates on your next journey, this information must be provided 24hrs or more before you travel.
To stop receiving LNER Assistant updates you can turn off notifications or text STOP to LNER Assistant on 07860019724.
