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LNER newsroom
All the latest news on our services, events and products
LNER Press Office
Media enquiries
If you are a journalist with a media enquiry relating to LNER, please contact the LNER Press Office.
Our Press Office operates 24 hours a day, seven days a week, and can be reached at press.office@lner.co.uk or 07704 021 208.
Please note that the Press Office is dedicated to supporting media enquiries and can only respond to requests from journalists and recognised media outlets. If you are contacting us for another reason, we may not be the best team to assist you.
Calls to the Press Office are answered by a call bureau, which will take your details and pass them to the on-call media officer.
If you are a customer seeking support with a booking or information about our services, please visit our Support page.
Filming requests
If you are seeking permission to film on an LNER train or at an LNER-managed station, please contact the Press Office at least two weeks before your proposed filming date. When submitting your request, please include details of the production, crew size, filming equipment, insurance details, and intended location(s). For commercials, feature films, TV fiction and large-scale shoots, LNER is represented by Network Rail Commercial Filming https://filming.networkrail.co.uk/lner/
Content creator enquiries
If you are a content creator and would like to share a proposal with our social media team, please email social@lner.co.uk. The team will review your proposal and get in touch if there is an opportunity to work together.
Latest News
A new refreshed menu now available onboard our trains
02/05/2019
We have introduced a new onboard menu of freshly prepared meals for our First Class customers and a new and improved range of hot dishes from the newly branded Let’s Eat Café Bar.
We are helping thousands of passengers with half price train tickets
11/04/2019
Following Ryanair’s reduction in Edinburgh to London flights, we are offering a 50% discount to keep you moving between the two capitals.
We're making smoother journeys for customers with hidden disabilities
05/04/2019
Sunflower lanyards are now available to customers who may need extra help at our stations or on our trains.
14/03/2019
We're delighted to announce our brand-new Azuma trains will be ready for passenger journeys from London King's Cross to Leeds from Wednesday 15 May 2019.
Improvement work at Berwick Station complete
08/03/2019
Improvements at the station include a new Costa and Travelines outlet, an original ‘LNER’ drinking water fountain on the platform has been restored and the ticket office has been returned to its original position.
29/01/2019
Last June LNER took over the running of the East Coast Mainline franchise. Since June we've achieved a customer satisfaction score of 87%.
LNER Social Media Team in award winning finish to the year
09/01/2019
Congratulations to our social media team who finished 2018 on a high after picking up multiple industry awards. The team picked up two big awards at the UK Social Media Communications Awards in London.
